These Terms of Service ("Terms") govern your access to and use of the MotoGo mobile application, the website https://motogo.pro, and the related courier, restaurant, branch and administration panels (together, the "Service"). The Service is operated under the MotoGo brand ("MotoGo", "we", "us").

By creating an account, placing an order, accepting an order as a courier or driver, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service.

You must be at least 18 years old and legally able to enter into binding contracts to use the Service. If you register on behalf of a business, such as a restaurant or store, you confirm that you are authorised to bind that business.

• Customer — a user who places orders through the Service.
• Partner — a restaurant, grocery store, pharmacy or other business listed on the platform.
• Courier / Driver — an independent person performing delivery, taxi, designated driver or logistics services.
• Order — a request created by a customer to buy goods or services from a partner.
• Platform commission — the fee charged on orders a partner receives through the platform.
• Wallet — the in-app balance used for payments and refunds.

MotoGo is a technology platform that connects customers with independent partner businesses and independent couriers and drivers. MotoGo is not the producer, seller or supplier of the goods offered by partners, and is not the employer of couriers or drivers.

The contract of sale for goods is concluded directly between the customer and the partner business, and delivery is performed by the courier or driver. MotoGo provides order processing, dispatch, payment collection and customer support.

The availability of partners and couriers depends on the city and on real-time conditions. We do not guarantee that the Service will be uninterrupted or available at all times.

You must provide accurate, current and complete information when registering, verify your phone number, and keep your details up to date. You are responsible for all activity carried out under your account and password, and must not share your credentials with anyone else.

We may refuse, restrict or close an account where information is false, documents are forged or expired, or these Terms are breached. Access to courier, driver, partner and branch panels is limited to the role assigned to the account.

If you believe your account has been used without permission, contact support immediately.

An order is placed in the app and becomes binding on the partner when the partner accepts it; before that the partner may reject it or cancel it if items are unavailable. Prices, product descriptions, ingredients, allergens and preparation times are set by the partner business.

The delivery fee, service fee and any applicable surcharges are shown before checkout, and the total amount is displayed for confirmation before the order is placed.

You are responsible for the accuracy of the delivery address, entrance, floor and contact number. If delivery fails because the address or contact details are incorrect, or the customer cannot be reached, the order is treated as delivered and no refund is due.

Estimated delivery times are based on distance, preparation time and courier availability, and may change. Special instructions (for example allergies) must be included in the order note; their fulfilment depends on the partner.

Partners are responsible for the accuracy of their menu, prices, ingredients, allergens, stock and opening hours, and for compliance with food safety, hygiene, licensing and tax obligations.

• Keep panel data current and mark items as available or unavailable in good time.
• Prepare accepted orders within the stated time and hand them over to the courier.
• In pharmacies, sell prescription medicines only in accordance with the law and verify age-restricted goods.
• Use only images and content you have the right to use, and publish no misleading information on the platform.

Access to a partner account is granted to authorised representatives of that business, and the partner is responsible for keeping those credentials confidential.

Couriers and drivers operate as independent contractors. Nothing in these Terms creates an employment, agency or partnership relationship; couriers decide their own working hours, online status and which orders to accept.

• Provide a valid driving licence, identity document and any other required documents, and renew them before expiry (expired documents lead to the account being blocked).
• Keep the declared vehicle roadworthy and clean, and use a thermal bag or refrigerated conditions for food where required.
• Deliver orders in the condition received, obey traffic law, and never pass an order to another person.
• Treat customers and partners courteously, and use personal data only for the purpose of the delivery.

Earnings, delivery fees, bonuses and any required deposit or balance are shown in the courier panel. Payouts are made under the rules and timing set out in the panel; if the balance for cash orders becomes negative, the acceptance of new orders may be restricted.

Payments are made in cash, by bank card, from the wallet balance, or through supported online payment providers. Card details are entered on the payment provider’s secure page and are not stored by MotoGo.

All amounts are shown in the currency of the selected city or branch. The total may include the value of the goods, the delivery fee, the service fee and, where applicable, night, weekend, peak-hour, distance, waiting, loading and additional-stop charges.

For online payments the amount is authorised at the time of payment. If authorisation fails, the order is not created. If bank confirmation is delayed, the order may remain pending until the payment is confirmed.

MotoGo may change tariffs, the service fee and the commission by giving prior notice in the app. Orders already placed are settled at the prices in force when they were created.

For every order received through the platform, MotoGo charges the partner business a platform commission of 20% of the order value. The commission is deducted automatically at settlement and shown in the partner’s settlement reports in the panel.

The commission base excludes the delivery fee and the service fee, unless a separate agreement with the partner provides otherwise. The delivery fee paid to the courier is calculated separately from the commission.

Partners can see the fee, the commission amount and the balance due in their settlement reports. If the commission rate changes, the change is notified to the partner in advance and applies only to orders created after that notice.

For refunded orders the commission is reversed proportionally and appears as an adjustment in the settlement.

• An order may be cancelled free of charge before the partner accepts it.
• After the partner accepts, cancellation may be refused because preparation has started; in that case costs already incurred by the partner may be charged.
• Once a courier has picked up the order, cancellation is not available and the order is treated as delivered.
• Unjustified cancellation of an accepted order by a courier or driver may result in a penalty or a lower rating, and repeated cancellations may lead to the account being restricted.
• For taxi, designated driver and logistics orders, a cancellation fee applies depending on whether the assigned driver was already on the way and whether loading had started; the fee is shown before confirmation.

MotoGo may cancel an order and refund it in full where performance is prevented by force majeure, such as natural disasters, exceptional weather, official restrictions or widespread network outages.

Missing, incomplete, damaged or incorrect items must be reported to support or in the order chat within 24 hours of delivery, with photo evidence. If the claim is confirmed, the amount is refunded to the wallet, or to the same card for card payments.

Card refunds usually reach the account within 5–10 business days, depending on the bank. Cash payments are refunded to the wallet or as otherwise agreed with support.

• A change of mind about a prepared and handed-over order is not grounds for a refund.
• Delivery that fails because the customer supplied an incorrect address or contact number is not refunded.
• Duplicate or unauthorised charges are investigated and fully refunded when confirmed.

Because refund timing is governed by the payment provider and the bank, the exact crediting date cannot be guaranteed.

Promo codes may be limited by period, city, partner or minimum order value, and only one promo code applies per order. Selling, exchanging or automatically harvesting promo codes is prohibited; on misuse, points and promo entitlements are withdrawn.

Loyalty points are earned on completed orders, carry no cash value, cannot be transferred to another account, and may be cancelled if the account is closed or left unused for a long period.

The wallet balance can be used only to pay for orders inside the Service and is not withdrawable in cash except where required by law. Courier and driver balances are subject to separate settlement rules.

Reviews must be based on a genuine order experience. Abusive, discriminatory, misleading, promotional or unlawful content is prohibited; such content may be removed without notice and the account may be restricted.

You retain your rights in the content you post (reviews, photos, notes) and grant us a non-exclusive, royalty-free licence to display, store and process that content within the Service.

• Creating fake accounts, ordering in someone else’s name, or using payment details without authorisation.
• Ordering or delivering prohibited goods (narcotics, weapons, explosives, unlicensed medicines).
• Abusive, threatening or violent behaviour towards couriers and partners.
• Interfering with the platform’s technical systems, manipulating location data, scraping content or reverse engineering the software.
• Collecting or distributing other users’ personal data.

Breaching these rules may lead to immediate closure of the account, blocking of payments, and disclosure to law enforcement where required by law.

The Service is provided on an "as available" basis. MotoGo is not liable for temporary unavailability of the Service caused by technical failures, loss of internet connectivity, unavailability of a partner’s items or the absence of a courier.

To the maximum extent permitted by law, MotoGo is not liable for indirect or consequential losses, loss of profit or loss of data. Our total liability for a claim relating to a specific order is limited to the service fee and commission charged on that order.

Partners are liable for the quality of their products, and couriers and drivers for their own acts and for the quality of the delivery service. MotoGo assists in directing such claims to the relevant partner or courier.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law. A consumer’s statutory rights remain unaffected.

You agree to indemnify MotoGo against third-party claims arising from your breach of these Terms, your unlawful use of the Service, or content you upload without the right to do so.

The MotoGo name, logo, app software and design, and the content published on the platform belong to MotoGo or its licensors and are protected by copyright. These Terms grant you only a right to use the Service for personal, non-commercial purposes.

Copying, modifying, distributing, selling or reverse engineering the app’s code or content, or using the MotoGo brand without permission, is prohibited.

We process your personal data in accordance with our Privacy Policy (https://motogo.pro/privacy-policy), which forms an integral part of these Terms. Data is used to provide the Service, process payments, dispatch orders to couriers, provide support, prevent fraud and meet legal obligations.

Access is restricted by role and by city: a courier sees only the address of the order assigned to them, a partner sees only its own orders, and a branch manager only their own branch data. Location data is processed only during an active order and while a courier is online.

Card payment details are not stored by MotoGo. Data is retained for the period required by law and as long as necessary to defend legal claims, then deleted or anonymised.

You may close your account at any time, but obligations relating to orders, payments and settlements created before closure remain in force. MotoGo may suspend the Service temporarily for maintenance, security risks or legal requirements.

An account may be suspended without notice for breaching these Terms, submitting forged documents, payment fraud, or posing a threat to the safety of other users.

We may update these Terms from time to time. Material changes are announced in the app or on this page with a new "last updated" date. Continuing to use the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are provided in Azerbaijani, English, Russian and Turkish. In the event of any discrepancy between language versions, the Azerbaijani version prevails.

These Terms are governed by the laws of the Republic of Azerbaijan. If a dispute arises, the parties will first attempt to resolve it amicably through customer support within 30 days.

If no agreement is reached, the dispute will be heard by the competent courts of the Republic of Azerbaijan. Consumers retain the right to apply to the consumer protection authority provided for by law, or to the court at their place of residence.

Separate agreements with partners and couriers may provide for a different dispute procedure; where such an agreement conflicts with these Terms, the specific agreement prevails.

If you downloaded the app from Google Play or the App Store, these Terms are concluded between you and MotoGo only, and not with the store owner. The store owner is not responsible for the content or warranties of the Service, while your rights under these Terms remain protected in accordance with the store’s own terms.

The technical requirements set by the store for downloading and using the app (operating system version, storage) and its payment terms continue to apply.

Questions, complaints and claims regarding these Terms may be sent through the support section of the app or the official contact channel. We respond as promptly as possible.

The legal details below must be completed by the business: the full legal entity name, tax identification number, registered address and official email address. Until they are provided, they are not invented and remain blank.