This Privacy Policy explains what information MotoGo ("MotoGo", "we", "us") collects when you use the MotoGo mobile application, the website https://motogo.pro, and the related courier, restaurant, branch and administration panels (together, the "Service"), how we use that information, who we share it with, and the choices available to you.

The Service is operated under the MotoGo brand and serves customers, couriers, restaurants and stores, branch operators and managers, taxi drivers, designated drivers, logistics drivers and administrators. Some sections below apply only to particular types of user, and each is marked accordingly.

By creating an account or using the Service, you acknowledge the practices described in this Policy. If you do not agree with them, please do not use the Service.

Depending on how you use the Service, we may collect the following categories of information:

• Account information: name, email address, phone number, sign-in credentials (stored by our authentication provider in hashed form), preferred language and account role.
• Profile and identity information: profile photo, saved addresses, and, for couriers, taxi drivers, designated drivers and logistics drivers, identity document, driving licence, vehicle registration and vehicle photos submitted for verification.
• Order and service information: items ordered, prices, fees, tips, discounts, promo codes, order and trip status with timestamps, pickup and delivery addresses, notes to the restaurant, ratings, reviews, chat messages exchanged about an order, and support conversations.
• Payment and billing information: the payment method selected, transaction amounts, refunds, wallet, loyalty and earnings balances, withdrawal requests and bank account details where a courier, driver or restaurant requests a payout. Full card numbers are not stored by MotoGo.
• Location information: delivery and pickup addresses, and device location where you allow it (see "Location Data").
• Taxi, designated driver and logistics information: route, distance, vehicle details, assigned driver, delivery confirmation codes, proof-of-delivery photos and signatures, cargo description, floor, loading and additional service selections.
• Technical and device information: device model and app version, operating system, IP address, language, approximate region, crash and error diagnostics, and the timestamps of your activity in the app.
• Security and risk information: sign-in history, session information, and records used to detect fraud, abuse or misuse of the Service.

We collect information directly from you when you register, complete your profile, place, accept or manage an order, upload documents or photos, write in the order chat, or contact support.

We collect some information automatically while you use the Service, such as device diagnostics, app activity and, when permitted, location data.

We also receive information from other parties: restaurants and stores (order status and preparation times), couriers and drivers (delivery or trip status and location), payment providers (the result of a payment, not your card number), and mapping services. Administrators and branch operators may also add or update records on your behalf, for example when verifying a document or resolving a dispute.

Customers: we use the delivery address you enter. If you choose to detect your location, the app asks for permission to access your device location. Your location is used to show nearby restaurants and stores, calculate distance and delivery fees, and route the courier to you.

Couriers, taxi drivers, designated drivers and logistics drivers: while you are online and available, the app sends your location to MotoGo so that orders and trips can be assigned and customers can follow the delivery or trip in real time. Location updates stop when you go offline or close the Service. Your location is never used for advertising.

Live tracking: during an active order or trip, the customer sees the position of the assigned courier or driver on a map, and the assigned courier or driver sees the pickup and delivery points. Tracking ends when the order or trip is completed or cancelled.

Maps and address search are provided by our mapping partners. When a map is displayed or an address is searched, the map area or address query is shared with the map provider so that the map and the search result can be returned to you.

The app requests camera or photo library access only when you choose to attach an image, for example a profile photo, an identity or vehicle document, a restaurant logo, cover image or menu item photo, a chat attachment, a cargo photo, or a proof-of-delivery photo.

Files you upload are stored by our hosting provider and are linked to the related record: your profile, your store, your order or your delivery. Uploaded files keep the access rules of that record.

You can refuse camera or photo access in your device settings. Features that require an upload will then not be available, but the rest of the Service remains usable.

If you allow notifications, we send order and trip updates, chat messages, service announcements, and, for couriers and drivers, new order alerts which may include sound and vibration.

You can turn notifications off in your device settings or inside the app. Turning them off does not stop order or account records from being created, but you may miss time-sensitive updates.

Besides location, camera, photos and notifications, the app may ask to keep the screen awake or to play an alert while an order is waiting to be accepted.

We use the information described above to:

• Provide the Service: create and secure accounts, process orders and trips, assign couriers and drivers, show live tracking, and operate wallet, loyalty and earnings balances.
• Process payments: charge the selected payment method, issue refunds, and settle restaurant, courier and driver balances.
• Verify and protect: check driver and courier documents, prevent fraud and misuse, and investigate complaints and disputes.
• Communicate: send order and trip updates, answer support requests, enable chat between the participants of an order, and send security and service notices.
• Improve the Service: understand how features are used, diagnose faults, and improve reliability, pricing and the user experience.
• Comply with the law and respond to lawful requests from competent authorities.

Where the law requires a legal basis, we rely on the performance of our contract with you, our legitimate interest in operating and securing the Service, our legal obligations, and your consent (for example for device location, notifications and camera access). You may withdraw consent at any time; withdrawal does not affect processing carried out before it.

Orders and trips may be paid in cash, by card, from a wallet balance, or through a payment provider integrated in the app, such as the Epoint payment gateway when it is enabled for your region.

When you pay online, card details are entered on the payment provider's secure checkout and processed by that provider. MotoGo receives the result and a transaction reference, and stores order payment records, refund records and settlement records in its database. We do not store full card numbers or card security codes.

Payment providers process your data under their own privacy policies. Couriers, drivers and restaurants can see their own earnings, balances and settlement history; administrators can see payment, refund and settlement records in order to operate and support the Service.

We share personal data only as needed to run the Service:

• Restaurants and stores: the items ordered, the customer name, the delivery address, the phone number where it is needed to prepare or hand over the order, and the notes relevant to that order.
• Couriers, taxi drivers, designated drivers and logistics drivers: the pickup and delivery addresses, contact details, order contents and notes needed to complete the delivery or trip.
• Customers: the name, photo, vehicle details and live location of the courier or driver assigned to them.
• Payment providers and banks: the data needed to process a payment, a refund or a payout.
• Service providers: our application hosting and database provider (Base44), mapping and routing providers, notification and messaging providers, and file storage. They process data on our instructions in order to operate the Service.
• Corporate accounts: where an order is placed on behalf of a business account, the related order and billing records may be shared with that business.
• Authorities: where required by law, or where necessary to protect the rights, safety and property of MotoGo, its users or the public.

We do not sell personal data, and we do not use it for third-party advertising.

Customers: account and contact details, saved addresses, order history, order chat, ratings and reviews, payment records, loyalty balance, and device location when you allow it.

Couriers: identity and driving licence documents, vehicle information, photo, phone number, location while online, delivery history, ratings, earnings, balance and payout details.

Restaurants and stores: business name, logo and cover images, address, menu and product content, opening hours and contact details, order records and settlement records. Menu items and store descriptions you publish are visible to customers.

Branch operators and managers: account details, the branch you manage, and access to the orders, couriers, restaurants and reports of that branch. Actions taken in management panels are recorded in audit logs.

Taxi drivers: identity and licence documents, vehicle details and plate number, location while online, trip history, earnings and ratings.

Designated drivers: identity and licence documents, the vehicle types and transmission you can drive, the trips you accept, and the customer vehicle details you need for the trip, shown only where the customer has agreed to share them.

Logistics drivers: identity and licence documents, vehicle and licence category, location while online, assigned shipments, delivery confirmation and proof-of-delivery records.

Administrators: account and session details, and activity in administrative panels, which is recorded in audit and sign-in logs. Administrators can access user, order, payment and courier records where needed to operate, verify and support the Service.

We keep personal data for as long as your account exists and for as long as needed to provide the Service. Afterwards we keep records only where we are required or permitted to do so, for example order and payment records for accounting and tax purposes, and dispute, fraud and audit records for the period needed to defend legal claims.

Location updates sent while a courier or driver is online are used to operate the active order or trip. They are not kept longer than needed for order history and dispute resolution.

When an account is deleted, we delete or anonymise the personal data linked to it, except records we must keep by law.

Access to the database is restricted by access rules that limit each user to the records relevant to them, such as their own orders, profile or branch. Data is transmitted over encrypted connections (HTTPS). Authentication is handled by our platform provider, staff panels use role-based accounts and sessions, sensitive actions are recorded in audit logs, and two-factor authentication is available for app sign-in.

No system is completely secure. If we become aware of a breach affecting your personal data, we will notify you and the competent authority where the law requires it.

Depending on where you live, you may have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; restrict or object to certain processing; receive a copy of your data in a portable format; withdraw consent you have given; and lodge a complaint with your data protection authority.

You can view and edit your profile data inside the app, remove saved addresses, and end your session by signing out. To exercise any other right, or to request deletion of your account and data, contact us through the Support section in the app. We may need to verify your identity before acting on a request, and we will answer within the period required by law.

Service messages about orders, payments, security and account administration are not marketing and are sent as part of the Service.

The Service is intended for people aged 18 or older. We do not knowingly collect personal data from children, and courier, driver and administrator accounts require an adult with a valid driving licence where driving is involved. If you believe a child has created an account, contact us and we will delete it.

The Service runs on cloud infrastructure, and some of our providers may process data outside your country. Where personal data is transferred internationally, we rely on appropriate safeguards or on the provider's contractual commitments. You can contact us for information about the safeguards applied.

The website and the app use your device's local storage to remember your language, theme, sign-in session and cart, and a service worker may cache app files so that the app opens on a weak connection. These are needed to operate the Service.

We do not use advertising cookies or third-party tracking pixels in the app.

The Service uses third-party infrastructure and services for hosting, mapping, payments, notifications and file storage, as described above. Those providers are bound by their agreements with us and by their own privacy policies.

If you follow a link to a website or service we do not operate, that third party's privacy policy applies to what you do there.

We may update this Policy when the Service or the law changes. The current version is always published on this page together with its effective date. If a change is significant, we will announce it inside the app before it takes effect.

For privacy questions, requests or complaints, contact MotoGo through the Support section in the app (Profile, then Support), or through the contact details published on the MotoGo website. We answer privacy requests as quickly as we can and within any period required by law.

The following legal details are not yet published by MotoGo. They must be completed by the business before or during app store submission, and this Policy does not invent or estimate them:

• Registered legal entity name of the operator of the Service.
• Company registration number (VÖEN / tax identification number).
• Registered address of the company.
• A dedicated privacy contact email address.
• A data protection officer or local representative, if one is appointed.
• The supervisory authority competent for data protection complaints in the country of establishment.